Terms & Conditions
Please read these Terms & Conditions carefully before using the Belbren website or placing an order.
By accessing our website or purchasing from Belbren, you agree to these Terms & Conditions and the policies referenced below.
About Belbren
Belbren sells personalised, custom-made jewellery and gifts.
Our products are created using information, photographs and options selected or supplied by the customer.
For questions or assistance, please contact us:
Email: contact@belbren.com
Phone: +353 87 634 6113
Opening hours: Monday to Friday, 10:00 AM–10:00 PM
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate.
Because many Belbren products are handcrafted and personalised, minor differences in colour, positioning, engraving, stone appearance or finish may occur. Screen settings and lighting may also affect how colours appear.
These reasonable variations do not affect the customer’s statutory rights where a product is faulty, damaged, incorrect, not as described or made differently from the submitted order.
Personalisation Details
Customers are responsible for carefully checking all information and options before placing an order, including:
- Names and spelling
- Dates
- Photographs
- Engraving text
- Ring sizes
- Birthstones
- Colours and designs
- Product styles
- Delivery details
- Other personalisation information
Belbren is not responsible for customer-submitted mistakes when the product has been made correctly according to the information and options received.
Where customers supply photographs, logos, text or other content, they confirm that they have permission to use that material. Belbren may use the supplied material only as reasonably necessary to process and fulfil the order.
We reserve the right to refuse personalisation containing unlawful, abusive, discriminatory or infringing content.
Orders and Order Acceptance
All orders are subject to acceptance and availability.
After an order is placed, the customer will receive an order confirmation using the contact information supplied during checkout.
We may contact the customer if we require clarification about personalisation details, photographs, ring sizes, delivery information or another part of the order.
If we cannot fulfil an order, we will notify the customer and issue an appropriate refund for any amount paid.
We may refuse or cancel an order where:
- Payment cannot be authorised
- Required personalisation information has not been supplied
- The product is unavailable
- There is an obvious pricing or technical error
- We reasonably suspect fraud or unlawful activity
- The requested personalisation cannot legally or reasonably be produced
Where Belbren cancels an order for one of these reasons, any applicable refund will be issued to the original payment method.
Prices and Payment
Product prices and available currencies are displayed on the website.
The final product price, available payment methods, shipping charges and any applicable taxes collected by Belbren will be shown during checkout before the order is completed.
Customers must provide accurate billing and payment information.
Payment methods may change from time to time. The payment options displayed during checkout are the payment methods currently available for that order.
If an obvious pricing error occurs, we may contact the customer before production begins. The customer may choose to proceed at the correct price or cancel the order for a full refund.
Production and Processing
Belbren products are personalised and made to order.
Unless a different timeframe is clearly stated on the relevant product page, please allow approximately 3–10 business days for production, personalisation and quality checking before dispatch.
Production times may vary because of:
- The complexity of the personalisation
- Product type
- Order volume
- Seasonal demand
- The need to clarify information supplied by the customer
- Circumstances outside our reasonable control
Shipping transit time begins after production has been completed and the order has been dispatched.
Order Changes Before Dispatch
Please contact us immediately if you need to request a change.
A requested change will be free only when:
- It is requested within 12 hours of placing the order; and
- Production has not started.
If production has already started but the order has not been dispatched, Belbren may accept a customer-requested change at its discretion.
Where an approved change requires work to be repeated, materials to be replaced or the personalised item to be remade, a 20% production change/remake fee will apply.
This fee may apply to requested changes involving:
- Names, dates or engraving
- Photographs
- Birthstones
- Ring size
- Colour or design
- Product options
- Other personalisation details
We will inform the customer of the applicable fee before carrying out the change.
The 20% charge is a production change/remake fee. It is not a return or restocking fee.
Once production has progressed too far, the product has been completed or the order has been dispatched, changes may no longer be possible.
No production change/remake fee applies where the change is required because of an error made by Belbren.
Cancellations
A cancellation request made within 12 hours of placing the order may be accepted without charge only if production has not started.
Once production has started, cancellations are not normally accepted because the personalised product is being made specifically for the customer.
Please contact us immediately if you need to request a cancellation. We cannot guarantee that a cancellation will be possible.
Shipping and Delivery
Delivery time consists of:
Production and processing time + shipping transit time
Shipping methods, estimated transit times and applicable shipping costs are explained in our Shipping & Delivery Policy and displayed during checkout where applicable.
Delivery dates are estimates unless Belbren has expressly agreed to a guaranteed delivery date.
Delivery may be affected by customs processing, carrier disruption, severe weather, public holidays, peak seasonal demand or other circumstances outside our reasonable control.
Belbren remains responsible for the order until the customer, or a person nominated by the customer, takes physical possession of it, except where the customer independently appoints a carrier not offered by Belbren.
Customers should monitor their tracking information and follow any instructions supplied by the delivery carrier.
Delivery Address
Customers are responsible for supplying a complete and accurate delivery address.
Please contact us immediately if an address correction is required. We may be able to update the address before dispatch, but an address cannot normally be changed after shipment.
If a parcel is returned because of an incorrect or incomplete customer-supplied address, failure to collect the parcel or refusal of delivery, additional shipping charges may apply before redelivery.
A correctly made personalised product cannot be refunded solely because the customer supplied an incorrect delivery address.
This does not affect the customer’s rights where Belbren made the delivery error or the product is faulty, damaged, incorrect or not as described.
Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless these charges are clearly shown as included during checkout, they may be payable by the recipient.
Belbren does not control charges imposed independently by customs or local authorities.
Customs processing may also affect delivery times.
Personalised Products and Change-of-Mind Returns
Belbren products are made specifically for each customer.
We do not accept returns, exchanges, refunds or free remakes due to:
- Buyer’s remorse or a change of mind
- No longer wanting the product
- Selecting the wrong product, design, colour or option
- Selecting the wrong ring size
- Incorrect names, dates, spelling or engraving supplied by the customer
- An incorrect or unsuitable photograph supplied by the customer
- Incorrect birthstones or other options selected by the customer
Once a personalised product has been made correctly according to the submitted order and delivered, it cannot be returned or refunded because of a customer-submitted mistake or change of mind.
This restriction does not apply where the product is faulty, damaged, incorrect, not as described or made differently from the customer’s submitted order.
Personalised goods are generally excluded from the ordinary change-of-mind withdrawal right, but this does not remove consumers’ rights concerning faulty or non-conforming goods.
Faulty, Damaged, Incorrect or Misdescribed Products
Please contact us as soon as possible if a product arrives:
- Faulty
- Damaged
- Different from what was ordered
- Incorrectly personalised because of an error made by Belbren
- In the wrong size because of an error made by Belbren
- Not as described
- Not fit for its intended purpose
Customers should provide their order number, a description of the problem and clear photographs of the product and packaging where relevant.
For an approved claim:
- Belbren will provide return instructions
- Belbren will cover reasonable approved return postage where a return is required
- No production change/remake fee or restocking fee will apply
- The available remedy may include a repair, replacement, refund or another remedy required by applicable consumer law
If a qualifying fault is reported within 30 days of delivery, the customer may be entitled to reject the product and obtain a full refund. Rights concerning faulty goods may continue after the first 30 days.
Full details are provided in our Return, Refund, Order Change & Cancellation Policy.
Refunds
Approved refunds will be issued to the original payment method.
Please allow additional time for the customer’s bank, card issuer or payment provider to process the refund after it has been issued.
Where a refund is required because a product is faulty, damaged, incorrect, not as described or made differently from the submitted order, no production change/remake fee or restocking fee will be deducted.
Nothing in these Terms & Conditions limits any refund or remedy required by applicable consumer law.
Promotions and Discount Codes
Promotions and discount codes may be subject to separate conditions, including expiry dates, excluded products or minimum order values.
Unless otherwise stated:
- Only one promotional code may be used per order
- Discounts cannot be applied after an order has been completed
- Promotions have no cash value
- Promotions may be changed or withdrawn before an order is placed
A promotion already validly applied to a completed order will be honoured unless there was an obvious technical or pricing error.
Website Use
Customers may use the Belbren website only for lawful personal shopping and information purposes.
Users must not:
- Attempt to interfere with the website’s operation or security
- Introduce malicious software or harmful code
- Use automated systems to scrape or misuse website content
- Attempt to gain unauthorised access to accounts or systems
- Use the website for fraudulent or unlawful activity
- Copy or commercially exploit website content without permission
We may restrict access where reasonably necessary to protect customers, the website or Belbren.
Intellectual Property
Unless otherwise stated, website text, product designs, photographs, graphics, logos and other Belbren content are owned by or licensed to Belbren.
This content may not be reproduced, distributed, modified or used commercially without prior written permission.
Customers retain ownership of photographs and other original content they supply. By submitting content for personalisation, the customer gives Belbren permission to use it only as reasonably necessary to produce, process and fulfil the order.
Privacy
Personal information is processed in accordance with our Privacy Policy.
Customers are responsible for providing accurate contact, delivery and payment information.
Website Availability and External Services
We aim to keep the website available and accurate, but temporary interruptions may occur because of maintenance, technical problems, third-party services or circumstances outside our reasonable control.
Some website functions, payment services, review widgets, tracking tools or links may be provided by third parties and may be subject to their own terms and privacy policies.
Liability and Consumer Rights
Nothing in these Terms & Conditions excludes or limits:
- The customer’s statutory consumer rights
- Liability for fraud or fraudulent misrepresentation
- Liability for death or personal injury caused by negligence
- Any liability that cannot legally be excluded or limited
Belbren is not responsible for losses caused by customer-submitted errors or by circumstances outside our reasonable control, except where applicable law provides otherwise.
Governing Law
These Terms & Conditions are governed by Irish law.
Customers living in another country retain any mandatory consumer protections available under the laws applicable to them.
Nothing in this section prevents a customer from using any court, complaint process or consumer remedy available under applicable law.
Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our products, services, website, policies or legal obligations.
The version in effect when an order is placed will generally apply to that order, unless a change is legally required.
The most current version will remain available on the Belbren website.
Contact Us
For questions about these Terms & Conditions, an order or a Belbren policy:
Email: contact@belbren.com
Phone: +353 87 634 6113
Opening hours: Monday to Friday, 10:00 AM–10:00 PM