Terms of service

By purchasing from Belbren, you agree to the following terms and conditions. Please read them carefully.

For more information, do not hesitate to contact us at contact@belbren.com

 

Orders & Cancellation

  • Orders are shipped 3-10 business days after being placed, to allow time for handcrafting and customization.
  • There may be additional delays in special circumstances or during peak times of year, in which case you may be informed by email.
  • Any cancellations or changes more than 12 hours after the placing of an order are subject to a 50% restocking fee being applied, as we begin production straight away and our personalized and custom-made products can therefore not be reused for other orders.
  • You will be sent a tracking number for your order once it has been shipped.
  • Orders are generally shipped to your door, please use the provided tracking number to keep track of your order. In the case that this is not possible and the parcel needs to be collected from your local post office, you will be contacted and informed of this.

 

Payment

Currently, for safety and convenience, we prefer to accept credit card & PayPal as our main payment methods.

We are working to add other payment methods, such as Klarna, to our store.

 

Shipment, Customs, Duties & Taxes

  • All items purchased from Belbren are made pursuant to a shipment contract. This means that Belbren's responsibility for the parcel only extends up to the order being handed over to the carrier, and the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.
  • The use of the Belbren website is intended for people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use or as gifts.
  • Here at Belbren, we offer worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
  • If a purchased order or the recipient is subject to import taxes, customs duties or other fees, any such fees levied are the responbility of, and must be borne by, the recipient of the order. Belbren has no control over these charges and cannot predict what they may be, and is not liable for their payment.
  • It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are involved, it can cause delays beyond Belbren's original delivery estimates.

 

Disclaimer & Limitation of Liability

  • Belbren strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.
  • However, Belbren does not warrant that product descriptions, pictures, or any other content of Belbren is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
  • Actual colors and the "look and feel" you see on the Belbren site will also be dependent on your computer monitor and on other technical factors.
  • If a product offered by Belbren itself is not as described, you must contact our support team at contact@belbren.com for advice and assistance.
  • Except as expressly stated herein, Belbren disclaims all warranties, either express or implied, of any kind with respect to products sold on the Belbren site.
  • You agree that the sole and exclusive maximum liability of Belbren arising from any product sold on the Belbren site is the price of the product ordered.
  • In no event shall Belbren, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.