Shipping & Delivery
Approximate Delivery Time = Processing Time + Shipping Time
Processing time differs from product to product. We reserve 3-7 business days for handcrafting and customization on top of our normal delivery times.
There may be additional delays in special circumstances or during peak times of year, in which case you may be informed by email.
Shipping time - We try to send orders out for shipping as soon as possible in order to expedite the process, however there are many factors that can affect international shipping such as shipping delays and customs clearance processes which are outside of our control.
|Standard Shipping||Expedited Shipping||Urgent Shipping|
|6-12 working days||4-8 working days||2-5 working days|
|United Kingdom||6-12 working days||4-8 working days||2-5 working days|
|France||7-12 working days||4-8 working days||2-5 working days|
|Germany||7-12 working days||4-10 working days||2-5 working days|
|Australia||7-18 working days||4-12 working days||2-5 working days|
|Canada||5-17 working days||N/A||2-5 working days|
|Other Countries/Regions||10-20 working days||N/A||2-7 working days|
Please note that the above time estimations do not account for production/processing time or delays caused by weather, customs and other sources.
Shipping Address - Once your order is shipped, the address cannot be altered.
1. If an issue with the address given to us causes the item to be returned, any refund issued will not include the shipping cost.
2. As our items are personalized and custom-made, and therefore cannot be used for other orders, any items returned to us need to be charged a 50% restocking fee in the event of a refund.
Order Tracking - After your order is shipped, you will receive a shipping notification email.