Shipping & Delivery
Please read this policy carefully before placing your order.
Estimated Delivery Time
The approximate delivery time is:
Production and processing time + shipping transit time
All Belbren products are personalized and made to order. Please allow 3–10 business days for production, personalization, and quality checking before your order is dispatched.
Production times may vary depending on the product, the complexity of the personalization, order volume, and seasonal demand.
You will receive a shipping confirmation email with tracking information after your order has been dispatched.
Estimated Shipping Times
The following estimates apply after production has been completed and the order has been dispatched.
| Destination | Standard Shipping | Expedited Shipping | Urgent Shipping |
|---|---|---|---|
| United States | 6–12 working days | Not available | 3–10 working days |
| United Kingdom | 6–12 working days | 4–9 working days | 2–7 working days |
| France | 6–12 working days | 4–9 working days | 3–7 working days |
| Germany | 6–14 working days | 4–9 working days | 2–7 working days |
| Australia | 7–18 working days | 6–12 working days | 2–7 working days |
| Canada | 6–12 working days | Not available | 3–7 working days |
| Other countries and regions | 10–20 working days | Not available | 2–7 working days |
Expedited shipping to the United States is currently unavailable.
These delivery estimates do not include the 3–10 business-day production and processing period.
Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of customs processing, tariffs, adverse weather, carrier disruption, peak seasonal demand, public holidays, or circumstances outside our reasonable control.
We will provide any available tracking information so you can follow the progress of your shipment.
Shipping Costs
Shipping costs depend on the destination, selected shipping method, and order details.
The applicable shipping charge will be displayed at checkout before payment is completed.
Shipping Address
Customers are responsible for checking that their complete delivery address is correct before submitting an order.
Please contact us immediately if you notice an address error.
We may be able to correct the address before dispatch, but an address cannot normally be changed after the order has been shipped.
If an order is returned to us because the customer supplied an incorrect or incomplete address, the customer may be required to pay the additional shipping cost before the order can be sent again.
Personalized products cannot be refunded because of a customer-submitted address error where the order was produced and dispatched correctly.
This does not affect the customer’s statutory rights where the product is faulty, damaged, incorrect, not as described, or where Belbren made the delivery error.
Failed Delivery and Returned Parcels
Customers should monitor their tracking information and follow any instructions provided by the delivery carrier.
If delivery is unsuccessful because of an incorrect address, failure to collect the parcel, refusal of delivery, or another issue attributable to the customer, the parcel may be returned to us.
Where the parcel is returned safely, we will contact the customer to discuss redelivery. Additional shipping charges may apply.
No restocking fee applies.
Because Belbren products are personalized and made specifically for the customer, they cannot be returned or refunded because of buyer’s remorse, a change of mind, or customer-submitted information.
Please refer to our Return, Refund, Order Change & Cancellation Policy for full details.
Lost, Damaged, or Incorrect Deliveries
Please contact us promptly if:
- Your tracking indicates that the parcel may be lost
- Your parcel arrives damaged
- You receive an incorrect product
- Your product was made differently from the information submitted with your order
- Your order is not delivered within a reasonable period after the estimated delivery window
Please provide your order number, tracking details, and photographs where relevant.
We will investigate the matter with the delivery carrier and provide the appropriate remedy in accordance with the circumstances and applicable consumer law.
Customers will not be charged a restocking fee or production change/remake fee when the problem was caused by Belbren or when the product is faulty, damaged, incorrect, or not as described.
Order Changes Before Dispatch
Changes requested within 12 hours of placing an order are free only where production has not started.
If production has started but the order has not been dispatched, Belbren may accept a customer-requested change at its discretion.
Where an approved change requires production work to be repeated, materials to be replaced, or the personalized product to be remade, a 20% production change/remake fee may apply.
This is not a return or restocking fee.
Once production has progressed too far, the product has been completed, or the order has been dispatched, changes may no longer be possible.
For full details, please refer to our Return, Refund, Order Change & Cancellation Policy.
Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Tracking may take a short period to update after the carrier receives the parcel.
Contact Us
For questions about production, shipping, tracking, or delivery:
Email: contact@belbren.com
Phone: +353 87 634 6113
Opening hours: Monday to Friday, 10:00 AM–10:00 PM