Terms of service
Please read these Terms of Service carefully before using the Belbren website or placing an order.
By accessing our website or purchasing from Belbren, you agree to these Terms of Service and the policies referenced below.
About Belbren
Belbren sells personalised, made-to-order jewellery and gifts.
Our products are created using information, photographs and options selected or supplied by the customer.
For assistance, please contact us:
Email: contact@belbren.com
Phone: +353 87 634 6113
Opening hours: Monday to Friday, 10:00 AM–10:00 PM
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
Because many Belbren products are handcrafted and personalised, minor differences in colour, positioning, engraving, stone appearance or finish may occur. Colours may also appear differently depending on lighting and screen settings.
These reasonable variations do not affect customers’ statutory rights where a product is faulty, damaged, incorrect, not as described or made differently from the submitted order.
Personalisation Details
Customers are responsible for carefully checking all information and selected options before placing an order, including:
- Names and spelling
- Dates
- Photographs
- Engraving text
- Ring sizes
- Birthstones
- Colours and designs
- Product styles and options
- Delivery information
- Other personalisation details
Belbren is not responsible for customer-submitted mistakes where the product has been made correctly according to the information and options received.
Where a customer supplies a photograph, text, logo or other material, the customer confirms that they have permission to use it.
Belbren may refuse personalisation containing unlawful, abusive, discriminatory or infringing material.
Orders and Order Acceptance
All orders are subject to acceptance and availability.
After placing an order, the customer will receive an order confirmation using the contact information supplied during checkout.
We may contact the customer if clarification is required concerning personalisation, photographs, ring sizes, delivery details or any other part of the order.
We may refuse or cancel an order where:
- Payment cannot be authorised
- Required personalisation information has not been supplied
- The product is unavailable
- There is an obvious pricing or technical error
- We reasonably suspect fraud or unlawful activity
- The requested personalisation cannot legally or reasonably be produced
If Belbren cannot fulfil an accepted order, we will notify the customer and issue an appropriate refund to the original payment method.
Prices and Payment
Product prices and available currencies are displayed on the website.
The final product price, available payment methods, shipping charges and any applicable taxes collected by Belbren will be displayed during checkout before payment is completed.
Customers must provide accurate billing and payment information.
The payment options displayed during checkout are the methods currently available for that order.
If an obvious pricing error occurs, we may contact the customer before production begins. The customer may choose to proceed at the correct price or cancel the order for a full refund.
Production and Processing
Belbren products are personalised and made to order.
Unless a different timeframe is clearly stated on the relevant product page, please allow approximately 3–10 business days for production, personalisation and quality checking before dispatch.
Production times may vary depending on:
- Product type
- Complexity of the personalisation
- Order volume
- Seasonal demand
- Delays in receiving required information from the customer
- Circumstances outside our reasonable control
Shipping transit time begins after production has been completed and the order has been dispatched.
Order Changes Before Dispatch
Please contact us immediately if you need to request a change to your order.
A requested change will be free only when:
- It is requested within 12 hours of placing the order; and
- Production has not started.
If production has already started but the order has not been dispatched, Belbren may accept a customer-requested change at its discretion.
Where an approved change requires work to be repeated, materials to be replaced or the personalised product to be remade, a 20% production change/remake fee will apply.
The fee is calculated as 20% of the affected product’s purchase price.
The fee may apply to requested changes involving:
- Names, dates or engraving details
- Photographs
- Birthstones
- Ring size
- Colour or design
- Product options
- Other personalisation details
We will inform the customer of the applicable fee before carrying out the requested change.
The 20% charge is a production change/remake fee. It is not a return or restocking fee.
Once production has progressed too far, the product has been completed or the order has been dispatched, changes may no longer be possible.
No production change/remake fee applies where a change is required because of an error made by Belbren.
Cancellations
A cancellation request made within 12 hours of placing the order may be accepted without charge only if production has not started.
Once production has started, cancellations are not normally accepted because the personalised product is being made specifically for the customer.
Please contact us immediately if you need to request a cancellation. We cannot guarantee that cancellation will be possible.
Shipping and Delivery
Estimated delivery time consists of:
Production and processing time + shipping transit time
Available shipping methods, estimated transit times and shipping costs are explained in our Shipping & Delivery Policy and displayed during checkout where applicable.
Delivery dates are estimates unless Belbren has expressly agreed to a guaranteed delivery date.
Delivery may be affected by customs processing, tariffs, carrier disruption, adverse weather, public holidays, seasonal demand or other circumstances outside our reasonable control.
Customers will receive available tracking information after their order has been dispatched.
If an order is lost, damaged or significantly delayed before delivery, please contact Belbren so that we can investigate and provide the appropriate remedy.
Delivery Address
Customers are responsible for supplying a complete and accurate delivery address.
Please contact us immediately if an address correction is required. We may be able to update the address before dispatch, but an address cannot normally be changed after shipment.
If a parcel is returned because of an incorrect or incomplete customer-supplied address, failure to collect the parcel or refusal of delivery, additional shipping charges may apply before redelivery.
A correctly made personalised product cannot be refunded solely because the customer supplied incorrect delivery information.
This does not affect the customer’s rights where Belbren made the delivery error or the product is faulty, damaged, incorrect or not as described.
Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless these charges are clearly shown as included during checkout, they may be payable by the recipient.
Belbren does not control charges imposed independently by customs or local authorities.
Customs processing may also affect delivery times.
Personalised Products and Change-of-Mind Returns
Belbren products are personalised and made specifically for each customer.
We do not accept returns, exchanges, refunds or free remakes due to:
- Buyer’s remorse or a change of mind
- No longer wanting the product
- Selecting the wrong product, design, colour or option
- Selecting the wrong ring size
- Incorrect names, dates, spelling or engraving submitted by the customer
- An incorrect or unsuitable photograph submitted by the customer
- Incorrect birthstones or other options selected by the customer
Once a personalised product has been made correctly according to the submitted order and delivered, it cannot be returned, exchanged, refunded or remade free of charge because of a customer-submitted error or change of mind.
This restriction does not apply where the product is faulty, damaged, incorrect, not as described or made differently from the customer’s submitted order.
Faulty, Damaged, Incorrect or Misdescribed Products
Please contact us as soon as possible if a product arrives:
- Faulty
- Damaged
- Different from what was ordered
- Incorrectly personalised because of an error made by Belbren
- In the wrong size because of an error made by Belbren
- Not as described
- Not fit for its intended purpose
Please provide:
- Your order number
- A clear description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
For an approved faulty, damaged, incorrect or misdescribed-product claim:
- Belbren will provide return instructions
- Belbren will cover reasonable approved return postage where a return is required
- No production change/remake fee or restocking fee will apply
- The available remedy may include a refund, repair, replacement or another remedy required under applicable consumer law
If a qualifying fault is reported within 30 days of receiving the product, the customer may be entitled to reject the product and request a full refund.
Consumer rights concerning faulty, damaged, incorrect or misdescribed products may continue after the initial 30-day period.
Full details are provided in our Return, Refund, Order Change & Cancellation Policy.
Return Process
Do not return a product without first contacting Belbren and receiving return instructions.
Approved returns must be securely packaged and include the order information requested by our customer support team.
Once the returned product has been received and inspected, we will contact the customer regarding the outcome.
Unauthorised returns may not be accepted.
Refunds
Approved refunds will be issued to the original payment method.
Where a full refund is required because the product is faulty, damaged, incorrect, not as described or made differently from the submitted order, no production change/remake fee or restocking fee will be deducted.
Please allow additional time for the bank, card issuer or payment provider to process the refund after it has been issued.
Any refund due under applicable consumer law will be processed within the legally required timeframe.
Promotions and Discount Codes
Promotions and discount codes may be subject to separate conditions, including expiry dates, excluded products or minimum-order values.
Unless otherwise stated:
- Only one promotional code may be used per order
- Discounts cannot be applied after an order has been completed
- Promotions have no cash value
- Promotions may be changed or withdrawn before an order is placed
A promotion correctly applied to a completed order will be honoured unless there was an obvious pricing or technical error.
Website Use
The Belbren website may be used only for lawful shopping and information purposes.
Users must not:
- Interfere with the website’s operation or security
- Introduce malicious software or harmful code
- Attempt to gain unauthorised access to accounts or systems
- Use the website for fraudulent or unlawful activity
- Copy or commercially exploit website content without permission
We may restrict access where reasonably necessary to protect customers, Belbren or the website.
Intellectual Property
Unless otherwise stated, website text, product photographs, graphics, logos, designs and other Belbren content are owned by or licensed to Belbren.
This content may not be reproduced, distributed, modified or used commercially without prior written permission.
Customers retain ownership of original photographs and other content they supply. By submitting content for personalisation, the customer gives Belbren permission to use it only as reasonably necessary to process and fulfil the order.
Privacy
Personal information is processed in accordance with our Privacy Policy.
Customers are responsible for providing accurate contact, delivery and payment information.
Website Availability and Third-Party Services
We aim to keep the website available and accurate, but temporary interruptions may occur because of maintenance, technical problems, third-party services or circumstances outside our reasonable control.
Some website functions, payment services, review widgets, tracking tools or external links may be provided by third parties and may be subject to their own terms and privacy policies.
Liability and Consumer Rights
Nothing in these Terms of Service excludes or limits:
- Customers’ statutory consumer rights
- Liability for fraud or fraudulent misrepresentation
- Liability for death or personal injury caused by negligence
- Any liability that cannot legally be excluded or limited
Belbren is not responsible for losses caused by customer-submitted errors or circumstances outside our reasonable control, except where applicable law provides otherwise.
Governing Law
These Terms of Service are governed by Irish law.
Customers living in another country retain any mandatory consumer protections available to them under applicable law.
Nothing in this section prevents a customer from using any court, complaint process or consumer remedy available under applicable law.
Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our products, services, website, policies or legal obligations.
The version in effect when an order is placed will generally apply to that order, unless a change is legally required.
The most current version will remain available on the Belbren website.
Contact Us
For questions about these Terms of Service, an order or another Belbren policy:
Email: contact@belbren.com
Phone: +353 87 634 6113
Opening hours: Monday to Friday, 10:00 AM–10:00 PM