30-Days Return/Exchange Policy
We sell our products based on our excellent designs and proven reliability. The quality is guaranteed. Also we have a QA team to test all our ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewellery detailed described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the colour, dimensions and any other details regarding your order. The policy begins from the date of delivered.
The following reasons are covered by full coverage Return/Exchange Policy:
1) If paint is chipped, crystals fall off, the chain is broken, etc., please notify us immediately via e-mail and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
2) If we sent the wrong order or item(s), you received any broken items, the personalized info is different from what you provided to Belbren, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 12 hours. Please note that on all cancelled or changed orders (after 12 hours) of personalized items there is a 50% restocking fee.
Please note that you couldn’t cancel or change your purchase once the product is ready to ship out your order.
The following reasons are not covered by our 30 days return policy, and we are not liable for these issues:
- Items which have been resized, updated and/or repaired do not qualify.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Belbren product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation. Over time, they may appear black. To remedy this, please clean with the silver polishing cloth to return its original look.
- Any orders received after 30 days from the date of delivered.
- Items which have been used and damaged within 30 days from delivered date.
Return Service Procedure:
To request a return, please contact Belbren by Email. We will follow up with you via email with instructions. If you require assistance, please email us at firstname.lastname@example.org. If it is a quality issue, please provide an order # and attach clear photos of the items that represent the issue.
- Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
- The returned item should be kept in its original condition in which you received them in.
- Please contact Belbren for the return address
Belbren reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact Belbren.
For further information, you can contact us.
Tel: +353 87 634 6113
Business Hours: 8:00pm to 5:00am Monday to Friday