Refunds, Returns & Cancellations
30-Day Refund/Replacement Policy
We sell our products based on our excellent designs and proven reliability. The quality is guaranteed. Also we have a Qualtiy Assurance team to test all our ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewellery details described on our website before placing your order.
Make sure that the spellings for names that need to be engraved are correct as well as the colour, dimensions and any other details regarding your order. The policy begins from the date of delivery.
The following reasons are covered by Refund/Replacement Policy:
1) If paint is chipped, crystals fall off, the chain is broken, etc., please notify us immediately via e-mail and you will receive either a refund for your purchase or a replacement within 30 days. (We will only exchange the item(s) for the same product)
2) If we sent the wrong order or item(s), you received any broken items, the personalized info is different from what you provided to Belbren, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days.
Once your order has been submitted we will immediately begin production on the personalized items.
If you would like to cancel or change your purchase, you can do this for free within 12 hours. Please note that after this 12-hour period, all cancelled or changed orders of personalized items will be subject to a 50% restocking fee.
In the case of a cancellation, this means that we can only provide a 50% refund. If you wish to make changes to your personalization, an extra 50% charge is applied, as we would have already begun production for your item.
Please note that you cannot cancel or make changes to your purchase once the order is ready to be dispatched or is on the way.
The following reasons are not covered by our 30-day policy, and we are not liable for these issues:
- Items which have been resized, updated and/or repaired do not qualify.
- Products exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Belbren product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs/Spas & Perfume. Silver, once oxidised is easily damaged.
- Products damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation. Over time, they may appear black. To remedy this, please clean with the silver polishing cloth to return its original look.
- Orders received more than 30 days prior to the refund/replacement request.
- Items which have been used and damaged within the 30-day period from the delivery date.
Belbren reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact Belbren.
For further information, please contact us at:
Business Hours: 10:00am to 10:00pm Monday to Friday